Change my password or user name

Learn how to change your password if you are signing in with a Microsoft Advertising user name or an email address (a Microsoft account).

This article covers how to change your password and what to do if you need to change the user name or email address that you use to sign in to Microsoft Advertising. If you’ve forgotten your password, see I forgot my user name or password.

Change your password

The steps to change your password depend on how you are signing in to Microsoft Advertising:

  • Using an email address (a Microsoft account). You’re required to use an email address for Microsoft Advertising access. Learn more about Signing in with a work account
  • Using a Microsoft Advertising user name. Only customers who signed up before October 2013 and haven’t transitioned to using an email address can sign in with a Microsoft Advertising user name.

Here are the steps for both sign-in methods.
  1. Sign in to Microsoft Advertising.
  2. From the top menu, select Tools > Preferences > My settings.

    If you're using the new Microsoft Advertising navigation, from the navigation menu on the left, hover over Settings and select My settings.

  3. Next to Password, you will see one of two things:
Two fields to enter and confirm your new password

Sign in with a Microsoft Advertising user name.

You should do this: Enter your new password, confirm your new password, and then select Save.

Passwords must be between 6 and 16 characters and can consist of whole numbers (0-9), letters (a-z, A-Z), hyphens (-), and underscores (_).

A link to Edit in Microsoft account

Sign in with an email address

You should do this: Keep in mind that when you change your password for your Microsoft account, you change it for all Microsoft services and devices that you sign in to using that email address. Those services and devices can include Office365, Skype, OneDrive, Xbox LIVE, Outlook.com, etc.

  1. Select the Edit in Microsoft account link.
  2. You might be required to verify your identity with a security code that is sent to you via email or text message.
  3. On the Security settings page, select Change your password.
  4. On the Change your password page, enter your current password, enter your new password, re-enter your new password, and then select Save.

Change your user name or email address

If you are still signing in to Microsoft Advertising with a user name, you can't change your user name, but you can transition to signing in with an email address (a Microsoft account). Signing in with an email address will be required for all Microsoft Advertising customers in the future.

Now, let's clarify what we mean by "changing your email address." If you are just trying to change your contact email address, the email address that Microsoft Advertising uses to send you information about your account, see Change contact information. If you want to change the email address that you use to sign in, you need to follow the steps below to add (or invite) yourself as a new user (using a new email address) and then delete your old user profile. If you need help with this change, you can contact support.

Change the email address you sign in with

Only Super Admins and Standard Users can invite or delete a new user.

Invite a new user

  1. From the top menu, select Tools > Account access > User management.

    If you're using the new Microsoft Advertising navigation, from the navigation menu on the left, hover over Settings and select User management.

  2. Select Invite user.
  3. Enter your name and email address.
    The email address is where we will send instructions for you to complete the invite process. It does not need to be the one that you will sign in with.
  4. Select a product language, select an account role, and then choose which accounts you will have access to.
  5. Select Send.
    You will receive an email that provides instructions on signing up for Microsoft Advertising using your preferred email address.
  6. Follow the instructions in the email and do one of the following:
    • If you've sent the invitation to the email address you want to sign in with, confirm your contact information (such as the email address that you'd like to use to receive critical alerts, which can be different from your user name), agree to the Microsoft Advertising Terms and Conditions, and select Save.
      -or-
    • If you want to sign in with a different email address or create a new one, select sign in using a different email address, and then select Sign in with a different Microsoft account in the new window. You'll be prompted to enter a different email address or to create a new one.

    After you enter or create an email address, you'll be taken back to Microsoft Advertising.

Delete an existing user

  1. From the top menu, select Tools > Account access > User management.

    If you're using the new Microsoft Advertising navigation, from the navigation menu on the left, hover over Settings and select User management.

  2. Select Delete.

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