With Bing Merchant Center, you can create a catalog that includes images and other information about your products so that your products can display on Bing. Learn more about how to create a Bing Merchant Center store and what a Bing Merchant Center catalog is.
When creating a Bing Merchant Center store and trying to upload feed file, what do you do when you get an error message? Before you contact support, take a look at some of the most common errors you may see below – this may help save you some time and a phone call!
|What happened?||What does it mean
and how do I fix it?
|The offer expiration date is in the past.||Make sure the expiration date hasn’t passed yet and update the offer expiration to a valid date.|
|The image is still being processed due to a crawler congestion problem.||In order for us to be able to access your images, we need to crawl your site. When there is a large volume of images that need to be crawled, this can cause a delay.|
|Offer is currently under review.||The review process can take up to 3 business days. If the offer still appears as being under review after 3 business days, contact support.|
|The availability field only accepts in stock as the value.||Check to make sure the availability status is set to “in stock.”|
|The product URL field should use a URL that begins with HTTP or HTTPS. No IP addresses.||Check to make sure that the product URL begins with an HTTP or HTTPS and is not an IP address.|
|The offer is a duplicate based on the merchant product ID field.||Duplicate offers within the same account are not allowed and this offer contains the same merchant product ID as another existing offer. Update the product ID for your new offer.|
|The product URL should be a sub-path of the store’s domain.||The product URL should include the sub-path of your store’s domain (e.g., http://contoso.com/mystore).|
|We couldn’t download the image because we couldn’t find the HTTP page.||Make sure your image URL is correct and working.|
|The price field accepts a minimum value of 0.00 and maximum value of 10,000,000.||Make sure your price is within the range of 0.00 and 10,000,000.|
|The offer can’t have adult content.||We do not allow adult content.|
|We couldn’t download the image because the URL timed out.||The server took too long returning the page. You can update the default time-out setting of your server or provide another URL for the image.|
|The condition field only accepts new, used, and refurbished as values.||Make sure the product condition is set to new, used, or refurbished. Any other value is not allowed.|
|Too many words in brand.||There can only be a maximum of 10 words in the brand field.|
|HTTP 4xx, HTTP 5xx errors||Check the product URL begins with an HTTP or HTTPS only and that the domain of the product URL matches the domain of your landing page URL.|
|Product crawl issues: Cannot access because the server’s robots.txt doesn’t allow access||You’ve added a robots.txt file to your server, not allowing for crawl access. Configure the robots.txt file to allow Bing to crawl your site.|
|Product crawl issues: Invalid URL||The URL is invalid and we couldn't access it. Update the URL accordingly.|
|Product crawl issues: Page requires authentication.||Bing is unable to access your site due to an authentication protocol.|
|Product crawl issues: Redirect URL too long||The redirect URL was invalid and we couldn’t access it.|
|Images aren't displaying: Items were recently submitted.||The review process can take up to three business days. Check again after a few days.|
|Images aren't displaying: Images are not in the required format.||Images must be bmp, gif, exif, jpg, png, or tiff.|
|Images aren't displaying: Image URLs are not working||Check the URL and update accordingly. The URL must be HTTP or HTTPS only.|
|Images aren't displaying: Image doesn't meet the size requirements.||The minimum image size is 220px by 220px and cannot exceed 3.9MB.|
|The feed file I'm trying to upload from Google isn't working.||
Check to make sure the file you’re trying to upload is either a CSV or TSV file. Here's how to generate a downloadable link in Google Docs.
|The item with zero price is missing required information in the title or contains an invalid product_category.||For mobile devices or tablets, the price can be 0, as the subsidized price with a contract is allowed. For additional details, check out the price field in the feed file help article.|